Shipping Information | Lies Collective Australia

 

FREQUENTLY ASKED QUESTIONS

 

🚚 Shipping & Delivery

All orders are packed and dispatched from our Newcastle, NSW warehouse.

We ship Australia-wide using Australia Post.

📦 Dispatch Times

Orders are dispatched within 1–2 business days.

We do not pack or dispatch orders on weekends or public holidays.
Orders placed during these times will be processed on the next business day.

During peak periods (sales, product drops, Christmas etc.), dispatch times may be slightly longer — but we’ll always keep you updated.

🇦🇺 Delivery Timeframes (From Newcastle, NSW)

Estimated delivery times once your order has been dispatched:

Standard Parcel Post

NSW (metro & regional): 1–3 business days
QLD / VIC (metro): 2–4 business days
SA / TAS: 3–6 business days
WA / NT: 5–8 business days

Express Post

NSW metro: Next business day (in most cases)
East Coast metro (QLD / VIC): 1–2 business days
SA / TAS: 1–3 business days
WA / NT: 2–4 business days

Delivery speeds may vary depending on your exact postcode and Australia Post network conditions.

📍 Tracking Your Order

As soon as your order is dispatched, you’ll receive a tracking email from Australia Post.

You can follow your parcel in real time using the tracking link provided.

If you can’t find your tracking email, check your junk/spam folder first — then contact us and we’ll resend it.

⚠️ Incorrect Address

Please double-check your shipping details before placing your order.

If you notice a mistake, contact us immediately at
sales@liescollective.com or call 0487 591 781 with your order number.

Because we dispatch quickly, we can’t guarantee address changes after your order has shipped — but we’ll always do our best to help.

⏳ Delays

While we aim for fast delivery, delays can occasionally occur due to:

  • Public holidays

  • Severe weather

  • Australia Post network delays

  • Peak sales periods

Once your parcel has been handed to Australia Post, delivery timeframes are outside our direct control — but we’re always here to assist if needed.

💬 Need Help?

We’re a small Aussie team and genuinely care about your experience.

If you have any questions about your order, contact us at:
sales@liescollective.com

We’ll get back to you as quickly as possible.